Last updated: March 30, 2026
At Hack The Culture, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you visit our website or engage our services.
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources. Specifically, this includes:
| Contact Information | Name, email address, phone number, business name, and any details submitted through our contact or lead capture forms. |
| Usage Data | IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. |
| Communication Data | Messages, enquiries, and correspondence you send us via forms, email, or WhatsApp. |
| Business Information | Budget ranges, service interests, and business goals you share when requesting a strategy call or proposal. |
| Cookie Data | Session identifiers, preferences, and analytics data collected via cookies and similar tracking technologies. |
We use the information we collect for the following purposes:
| Service Delivery | To respond to your enquiries, provide proposals, and deliver the marketing and technology services you have engaged us for. |
| Lead Management | To track and manage prospective client relationships through our internal CRM system. |
| Communication | To send you relevant updates, service information, and follow-up communications related to your enquiry or project. |
| Analytics & Improvement | To understand how visitors use our website, identify areas for improvement, and optimise our content and conversion flows. |
| Legal Compliance | To comply with applicable laws, regulations, and legal obligations in the UAE and other jurisdictions where we operate. |
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. We use the following types:
| Essential Cookies | Required for the website to function correctly, including session management and security. These cannot be disabled. |
| Analytics Cookies | Help us understand visitor behaviour and improve our website. We use privacy-respecting analytics tools that do not sell your data. |
| Preference Cookies | Remember your settings and preferences to personalise your experience on return visits. |
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
| Service Providers | Trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting, email delivery, analytics). These providers are contractually bound to protect your data. |
| Business Partners | With your explicit consent, we may share relevant information with strategic partners to fulfil a specific service request. |
| Legal Requirements | When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, clients, or the public. |
| Business Transfers | In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections. |
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
| Lead & CRM Data | Retained for up to 3 years from the date of last contact, or until you request deletion. |
| Client Project Data | Retained for the duration of the engagement plus 5 years for legal and accounting purposes. |
| Website Analytics | Aggregated and anonymised data may be retained indefinitely; identifiable session data is retained for up to 12 months. |
| Communication Records | Email and form submissions are retained for up to 2 years. |
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls and authentication, regular security reviews, and secure cloud infrastructure hosted in compliant data centres.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that affects your personal information.
Depending on your location, you may have the following rights regarding your personal information:
| Access | Request a copy of the personal information we hold about you. |
| Correction | Request that we correct inaccurate or incomplete information. |
| Deletion | Request that we delete your personal information, subject to legal retention obligations. |
| Objection | Object to the processing of your personal information for direct marketing purposes. |
| Portability | Request that we provide your data in a structured, machine-readable format. |
| Withdrawal of Consent | Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing. |
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Our website may contain links to third-party websites, social media platforms, and external services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of those sites.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
Hack The Culture is based in Dubai, UAE. If you are accessing our services from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate. By using our services, you consent to such transfers, which are conducted in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: