Last updated: March 30, 2026
Please read these Terms of Service carefully before using the website or engaging the services of Hack The Culture. By accessing our website or entering into a service agreement with us, you agree to be bound by these terms.
By accessing or using the website at hacktheculture.vip or by engaging Hack The Culture for any marketing, technology, or consulting services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our website or services.
These terms apply to all visitors, clients, prospective clients, and any other parties who interact with Hack The Culture in any capacity. We reserve the right to update these terms at any time, and your continued use of our website or services after any changes constitutes acceptance of the revised terms.
Hack The Culture is a full-service AI-powered marketing and technology agency based in Dubai, UAE. We provide the following categories of services:
| Performance Marketing | Paid advertising strategy, campaign management, and optimisation across Meta, Google, TikTok, and other platforms. |
| LinkedIn B2B Growth | LinkedIn profile optimisation, outreach automation, content strategy, and lead generation for B2B clients. |
| Website Development | Design and development of custom websites, landing pages, and web applications tailored to client specifications. |
| Mobile App Development | Native and cross-platform mobile application development for iOS and Android. |
| AI Agent Automation | Design and deployment of AI-powered automation workflows, chatbots, and intelligent business process systems. |
| SEO Growth | Search engine optimisation including technical SEO, content strategy, link building, and performance tracking. |
The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Service Agreement or Statement of Work (SOW) provided to the client prior to commencement of work.
All client engagements are formalised through a written Service Agreement or SOW. No work commences until both parties have agreed to the scope and the applicable fees have been confirmed. Verbal agreements, informal messages, or social media communications do not constitute a binding service agreement.
By signing or digitally accepting a Service Agreement, the client acknowledges that they have reviewed and agreed to the deliverables, timelines, payment schedule, and any specific terms outlined therein. In the event of any conflict between a Service Agreement and these Terms of Service, the Service Agreement shall take precedence for the specific engagement.
Payment terms are specified in each Service Agreement. The following general terms apply to all engagements unless otherwise agreed in writing:
| Deposit | A non-refundable deposit of 50% of the total project fee is required before work commences on any project-based engagement. |
| Retainer Payments | Monthly retainer fees are due in advance at the beginning of each billing cycle. Failure to pay within 7 days of the due date may result in suspension of services. |
| Late Payments | Invoices unpaid beyond 14 days of the due date are subject to a late payment fee of 2% per month on the outstanding balance. |
| Currency | All fees are quoted and payable in UAE Dirhams (AED) or US Dollars (USD) as specified in the Service Agreement. |
| Taxes | All fees are exclusive of applicable taxes. The client is responsible for any VAT, withholding tax, or other taxes applicable in their jurisdiction. |
Given the nature of our services, which involve significant upfront planning, strategy, and resource allocation, the following refund and cancellation terms apply:
| Initial Deposit | Non-refundable in all circumstances, as it covers discovery, strategy, and project initiation costs. |
| Project Cancellation (Client) | If a client cancels a project after work has commenced, they are liable for payment of all work completed to the date of cancellation, calculated on a pro-rata basis. |
| Project Cancellation (Agency) | If {COMPANY_NAME} is unable to deliver services due to circumstances within our control, a pro-rata refund of prepaid fees will be issued for undelivered work. |
| Retainer Cancellation | Monthly retainers require 30 days' written notice to cancel. Fees paid for the current billing cycle are non-refundable. |
| Dissatisfaction | We are committed to quality. If you are dissatisfied with deliverables, we offer one round of revisions at no charge. Refunds are not issued for completed and delivered work. |
Intellectual property rights are allocated as follows upon full payment of all applicable fees:
| Client-Owned Assets | Upon receipt of full payment, the client receives full ownership of all final deliverables created specifically for their project (e.g., website code, creative assets, written content). |
| Agency-Owned Assets | All proprietary methodologies, frameworks, templates, tools, and pre-existing intellectual property used in delivering services remain the exclusive property of {COMPANY_NAME}. |
| Third-Party Assets | Any third-party assets (stock images, fonts, plugins, software licences) incorporated into deliverables remain subject to their respective third-party licence terms. |
| Portfolio Rights | {COMPANY_NAME} reserves the right to display completed work in our portfolio, case studies, and marketing materials unless the client requests confidentiality in writing. |
The successful delivery of our services depends on the client fulfilling the following responsibilities in a timely manner:
| Content & Assets | Providing all required content, brand assets, access credentials, and information requested by our team within agreed timelines. |
| Feedback & Approvals | Reviewing and providing feedback or approvals on deliverables within 5 business days of submission. Delays caused by late feedback may extend project timelines. |
| Accuracy of Information | Ensuring that all information provided to {COMPANY_NAME} is accurate, complete, and does not infringe on any third-party rights. |
| Platform Access | Granting necessary access to advertising accounts, websites, analytics platforms, and other tools required to perform the agreed services. |
| Legal Compliance | Ensuring that their business, products, and services comply with all applicable laws and regulations, including advertising standards in their jurisdiction. |
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. Hack The Culture will not disclose client business information, strategies, or data to third parties without prior written consent, except as required by law or as necessary to deliver the agreed services (e.g., sharing with trusted subcontractors under equivalent confidentiality obligations).
This confidentiality obligation survives the termination of any service agreement and remains in effect for a period of two (2) years following the conclusion of the engagement.
To the fullest extent permitted by applicable law, Hack The Culture shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of data, or loss of business opportunities, arising from or related to our services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to any client for any claim arising under or in connection with a service engagement shall not exceed the total fees paid by that client to Hack The Culture in the three (3) months immediately preceding the event giving rise to the claim.
We do not guarantee specific results from marketing campaigns, SEO efforts, or any other services. Performance outcomes depend on numerous factors outside our control, including market conditions, platform algorithm changes, and client-side execution.
Hack The Culture warrants that our services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant that our services will be uninterrupted, error-free, or that specific performance targets will be achieved.
The website and all content provided thereon are offered on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Our services may involve the use of third-party platforms, tools, and services (including but not limited to Meta Ads, Google Ads, LinkedIn, TikTok, and various SaaS tools). The client acknowledges that:
| Platform Policies | All advertising and marketing activities are subject to the terms, policies, and guidelines of the respective platforms. {COMPANY_NAME} is not liable for account suspensions, policy violations, or changes imposed by third-party platforms. |
| Ad Spend | Client advertising budgets paid directly to platforms (e.g., Meta, Google) are separate from our management fees and are the client's sole responsibility. |
| Platform Changes | Algorithm updates, policy changes, or platform outages may affect campaign performance. We will adapt strategies accordingly but cannot guarantee continuity of results. |
Either party may terminate a service engagement by providing written notice as specified in the applicable Service Agreement. Upon termination:
| Outstanding Payments | All fees for work completed up to the termination date become immediately due and payable. |
| Deliverable Handover | Upon receipt of all outstanding payments, {COMPANY_NAME} will provide the client with all completed deliverables and transfer any relevant access credentials. |
| Ongoing Campaigns | Active advertising campaigns will be paused or handed over within 5 business days of the termination date. |
| Survival | Clauses relating to intellectual property, confidentiality, limitation of liability, and payment obligations survive termination. |
These Terms of Service and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the United Arab Emirates. The parties agree to first attempt to resolve any dispute through good-faith negotiation.
If a dispute cannot be resolved through negotiation within 30 days, it shall be referred to arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre (DIAC). The language of arbitration shall be English. The arbitration award shall be final and binding on both parties.
Hack The Culture reserves the right to modify these Terms of Service at any time. Material changes will be communicated by updating the "Last updated" date at the top of this page. For active client engagements, material changes to terms will be communicated directly via email with at least 14 days' notice before taking effect.
For any questions, concerns, or legal notices related to these Terms of Service, please contact us: